NO Hassle Return Policy
DingDongGrocery.com owned and operated by Coconut Hill is a service oriented company and we would like for you to have a pleasing shopping experience here. If any item you receive has any defect, faulty workmanship, or defect due to shipping, DingDongGrocery.com will refund it.
Please note that we do not accept returns or provide refunds for fresh food items (such as breads, vegetables etc). In most cases we will provide store credit on a case by case basis for future purchases. Also we are unable to accept any unsealed health items as returns.
If you need to return any item that meets these conditions, you must notify our Customer Call Center within 7 days of receipt of your order. Please contact our customer care representative at (510) 6569671 and they will guide you through an easy way to handling this return.
We will issue a 100% refund, credited to your next DingDongGrocery.com order or purchasing credit card. (Minus the actual cost of shipping the order to you, if the return is a result of an error other than ours). DingDongGrocery.com's return policy does not cover damage caused after an item has arrived at its destination, including spoilage, melting or other damage. All items must be returned in its original, unopened condition. DingDongGrocery.com will refund shipping charges only if the return is a result of our own error.
Customer Call Center: (510) 6569671
Or Email at: orders@DingDongGrocery.com